INOVO and Liquid C2 Partner to Deliver Omni-Channel Cloud Contact Center Solutions to African Clients

Liquid C2, a subsidiary of Liquid Intelligent Technologies (Liquid), a technology conglomerate operating across Africa, has joined forces with INOVO to provide a comprehensive omni-channel cloud contact center to clients located in South Africa, Uganda, Rwanda, Kenya, Zambia, and Zimbabwe.

INOVO’s cloud-based contact center solution empowers businesses to streamline their operations, enhance customer experiences, and maximize efficiency by effectively managing channels, workflows, data, and staff. This flexible and scalable solution allows companies to seamlessly incorporate additional functionalities as per their specific requirements, while ensuring secure operations.

“Most technology works in functional silos. This is why so many businesses provide disjointed, impersonal and disappointing customer experiences,” says INOVO CEO, Wynand Smit.

“Our cloud contact centre solution, combined with our industry knowledge and experience, helps bridge that gap. We enable businesses to easily connect all their existing business apps, systems, customer contact channels and data sources, while adding and leveraging industry leading DPA, contact centre, analytics and workforce optimisation technologies to boost efficiency and CX. We are focused on providing a single, flexible cloud solution that provides all the resources and insight needed for African businesses to effortlessly make CX improvements,” says Smit.

“This partnership enables businesses to be in full control of their customer journey,” says Winston Ritson, Chief Operations Officer of Liquid C2. “It doesn’t matter if you are a bank, a hotel group, or a retail chain, the most critical element of a business is its customers, and through this solution, we enable seamless and hyper-personalised engagement with customers across all channels. This is what drives business success. We’re all about connecting people across Africa, and we are thrilled to offer our customers a better way to engage with theirs through INOVO’s secure cloud contact centre solution.”

“As a company that continues to invest in connecting the African continent, Liquid is the perfect partner for INOVO. Through their infrastructure, we can ensure fast-delivery and technical capability in-country. Liquid C2 can also aid us immensely in selling our products in new markets as this partnership continues to grow,” says Wynand Smit, CEO of INOVO.

The collaboration between Liquid C2 and INOVO aims to simplify and expedite the process for contact centers to enhance their end-to-end customer experience (CX). By working together, the two companies are committed to providing solutions that enable contact centers to efficiently and effectively improve their overall CX journey.

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