Termii and Truecaller Collaborate to Revolutionize Mobile Business Communication in Africa

Termii, Africa’s leading customer engagement platform, and Truecaller, the leading global communications platform for verifying contacts and blocking unwanted communication, have joined forces to revolutionize business communication across the continent. 

The partnership aims to fortify the commitment to the African business landscape by officially launching the Termii mobile platform “TermiiGo” and introducing the Truecaller Verified Business solution within the mobile platform.

TermiiGo was designed specifically for African businesses and offers a comprehensive suite of features that enables African businesses to streamline their operations, enhance connectivity, and provide an unparalleled customer experience. 

It offers businesses multi-factor authentication capabilities, rich messaging options, an inbox feature for seamless customer support, and Truecaller Verified Business Caller ID solution embedded to brand local business calls and trust to communication specifically for enterprise businesses and based on request.

“We are thrilled to introduce TermiiGo to the African business community,” said Ayomide Awe, Co-founder & CTO at Termii. Our comprehensive suite of features, combined with the Truecaller Verified Business solution, empowers businesses to overcome communication challenges, foster trust, and unlock new opportunities for growth.” The latest version of TermiiGo is available for download on both App Store and Google Play store.

By combining the expertise of Termii and Truecaller, the two platforms aim to overcome the hurdle of establishing trust over phone calls and messages and providing secure and reliable communication channels for businesses across Africa. The aim is to address concerns surrounding unfamiliar sources and the rise of scammers leading to a growing mistrust among customer ecosystem.

The introduction of the Truecaller Verified Business solution on TermiiGo will empower “genuine” businesses to connect with their customers confidently. It will feature a non-editable Brand Name and Logo, along with a Verified Business Badge, creating a safer and more secure communication environment. This transformative engagement seeks to bolster trust, enhance brand recognition, improve calling efficiency, and ultimately drive customer satisfaction.

Termii is supporting top global businesses such as Bamboo, Chipper, Paystack, and Kobo360. As well as Moniepoint, Piggyvest, ULesson, and Helium Health. And has achieved some incredible milestones including over 360 million transactions and 3 billion wallet payments across Nigeria for messaging services, with 89% being from financial service companies, and 2000+ paying businesses terminating messages and calls via its platforms and APIs on a monthly basis.

The Truecaller for Business solution, integrated into TermiiGo for enterprise businesses at their request, will provide Termii’s customers with a powerful tool to establish trust, enhance security, and foster better communication with their audience, ultimately driving growth and success for their businesses in the African market.

“We are excited about our partnership with Truecaller and the value it brings to African businesses,” said Gbolade Emmanuel, CEO and Co-founder at Termii. “The Truecaller Verified Business solution aligns perfectly with our commitment to providing innovative communication solutions to our customers across Africa. Together, we aim to revolutionize business communication and foster trust between organizations and their customers.”

Priyam Bose, Global Head of GTM at Truecaller for Business, shared the same enthusiasm about the partnership with Termii. “We’re thrilled to work closely with Termii, a high-growth player in the CPaaS landscape, to enhance the business communication experience in our African markets. At Truecaller for Business, we strive to instill trust and ensure secure, contextual interactions for users dealing with legitimate businesses. This synergy with Termii, whose strong market standing in Africa, will enable us to provide immense value to the communication lifecycle for the business and user community across the continent.”

Termii is Africa’s leading customer engagement platform, helping businesses easily engage and support customers anywhere. With a strong focus on innovation, Termii offers a range of cutting-edge solutions, including SMS and voice messaging, mobile tokens, alerts, and a two-way support system. Termii’s robust infrastructure and user-friendly interfaces empower businesses to create seamless customer experiences.

Truecaller enables safe and relevant conversations between people and makes it efficient for businesses to connect with consumers. Fraud and unwanted communication are endemic to digital economies, especially in emerging markets.

Truecaller is an essential part of everyday communication for over 350 million active users, with half a billion downloads since launch and close to 38 billion unwanted calls identified and blocked in 2021. Headquartered in Stockholm since 2009, Truecaller is a co-founder-led, entrepreneurial company with a highly experienced management team. Truecaller has been listed on Nasdaq Stockholm since October 8, 2021.

Source: africabusinesscommunities.com

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