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Tunisian 3D Startup Onboard Raises 175K

Kepple Africa Ventures Archives - Afrikan Heroes

Onboard, a Tunisian startup that transforms the customer support experience offered by manufacturers, using intelligent 3D manuals, has raised $175K from Kepple Africa Ventures, as well as other renowned entrepreneurs including Ahmed Hentati and Karim Jouini.

The fundraising will allow Onboard to develop the solution and facilitate its expansion in the French and European markets.

Read also: MultiChoice Acquires 20% Stake In BetKing For US$116m

Founded by Safwen Bouali, Cherif Redissi and Amine Troudi at the end of 2019, Onboard is a SaaS platform that allows manufacturers to create quality support experiences for their consumers. Say goodbye to confusing paper textbooks, archaic support systems, call centers and old-school textbook creation software.

Onboard allows manufacturers to create 3D manuals in minutes, to share them with their customers instantly. This will allow consumers to view these manuals from any device. They are able to ask questions, and receive “visual” answers. If necessary, they can open a ticket. Manufacturers therefore have the opportunity to manage customer feedback and reported incidents in a single place. No need to acquire several solutions in order to overcome these problems.


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Onboard has raised a total of $ 250K in “Seed Funding” from several accelerators, including Flat6Labs Tunis, to invest in technology and talent development. 

Tunisian 3D Startup Onboard Raises 175K - Startup Funding Afrikan Heroes

By this investment, the startup unveils version 1.0 of its SaaS platform, available in public access this week with a range of features, a smooth customer experience and optimized support.

Onboard startup Tunisia Onboard startup Tunisia

The startup is rapidly evolving in the French and European markets. Currently, Onboard is based at Station F, in Paris, in the largest startup campus in the world, but also accelerated with Zendesk, a behemoth in terms of CRM and customer support. Onboard also has the confidence of partners like Microsoft and La FrenchTech. The client portfolio is growing rapidly with the recent addition of GP Industrie.

Onboard operates in the customer experience management market, which projects annual growth of 17.7% between 2020 and 2027. 97% of manufacturers believe that 3D technology will revolutionize their processes, whether in sales or in manufacturing training.

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Is the media and brand manager at GFA News. She works very closely with editors and podcasters that contribute to telling the African business success story. For marketing and advertising send Nichole an email: nichole@getfundedafrica.com

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